BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//North East and Yorkshire Leadership Academy - ECPv6.16.3//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://ney.leadershipacademy.nhs.uk
X-WR-CALDESC:Events for North East and Yorkshire Leadership Academy
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:UTC
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20230101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=UTC:20240221T100000
DTEND;TZID=UTC:20240221T110000
DTSTAMP:20260609T052314
CREATED:20231128T114841Z
LAST-MODIFIED:20240125T111019Z
UID:10000155-1708509600-1708513200@ney.leadershipacademy.nhs.uk
SUMMARY:Exploring Patient Experience: Patient and Citizen Leadership
DESCRIPTION:By its very nature\, health-care involves taking care of others during times of distress and difficulty. This makes understanding the experiences of those accessing health care crucial in understanding impact of services offered\, and in planning for effective service delivery. There is no single definition of patient experience\, but seeking to explore this is key in understanding the human experience of health-care services. \n  \nJoin us for this series of workshops\, which aim to stimulate thinking and deepen understanding of patient experiences. These can be accessed as a series\, or as individual sessions. Each will be hosted by Karl Roberts (Head of Design\, Development and Patient Faculty\, NHS England) and a member of the Patient Faculty. \nSession 1: Storytelling (Patient / Service User Experience) 17/01/24 10.00-11.00 \n\nWhat is psychological safety and why is important.\nImportance of active listening\nWhat should we do with patient stories – Two Examples of Positive and negative stories. (How do we as leaders react and respond)\nQ&A\n\nDelivery Partners: Lalith Wijedoru & Karl Roberts \n  \nSession 2: Patient and Citizen Leadership 21/02/24 10.00-11.00 \n\nThe definition of Patient /Citizen Leader\nHow Patient /Citizen Leaders can add value\nThe Patient Leaders story\nQ&A\n\nDelivery Partners: Carol Munt & Karl Roberts \n  \nSession 3: Improvement and Impact 13/03/24 10.00-11.00 \n\nHow do we know that our work and that of our Patient Leaders is having impact\nHow we measure improvement and impact\nExamples of best practice of Improvement\nQ&A\n\nDelivery Partners: Carole Pitkeathley & Karl Roberts \n  \nPlease be aware that joining instructions for this event will be sent out seven days before the scheduled day. \nIf you register with the waiting list\, please hold this date in your diary as last minute cancellations may happen. We’ll do our best to give as much notice as we can should a place become available.
URL:https://ney.leadershipacademy.nhs.uk/event/exploring-patient-experience-2/
ATTACH;FMTTYPE=image/jpeg:https://ney.leadershipacademy.nhs.uk/wp-content/uploads/sites/24/2022/12/817decab-5f00-1b5c-a5a3-17e77fbb0281.jpg
LOCATION:https://ney.leadershipacademy.nhs.uk/event/exploring-patient-experience-2/
END:VEVENT
END:VCALENDAR